HR Strategy

Accounting for Employee Engagement and Accounting for Success

- By Malibu Kothari

Over the past 20 years, the modern workplace experienced a change in dynamics with the introduction of behavioral economics. Gradually, great business leaders began to realize that employees were more than stocked people hired to fill an office and perform functions. Former CEO of Costco said it nicely: “When employees are happy, they are your very best ambassadors.” While he spoke those words nearly 10 years ago, the words are even more important today. With high turnover rates and a recovering economy, employers have to make some difficult choices in order to maintain growth and succeed in the modern world. Yet, some employers have learned the secret to business success: happy and engaged employees.

Employee engagement goes beyond the concept of “employee satisfaction.” An engaged employee is one that enjoys work, is actively involved, and is enthusiastic about the work and the employer. Although satisfaction is certainly an element of engageme...

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