Employee surveys and diversity headcounts are important, but they only tell part of the story. Managers need metrics that deliver the 'why' of results in the entire talent management process.
By Donna Chan

In a competitive global labor market, the quality of a company's talent management process is critical. With more than 6.1 million unfilled positions in the U.S., per the Department of Labor, and millions more in other countries, it is critical for managers to have reliable and valuable metrics for assessment of the strengths and weaknesses of each effort in the talent management process, including recruiting and hiring, workforce diversity, engagement and retention, productivity, turnover, and a host of financial metrics.

It takes a complete set of measurements to see the “big picture” as to how each effort impacts success in building a productive workforce with people who have the desired skills and competencies, and the preparedness of the c...

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