Human Capital & Strategy-II

Digital Transformation: Helping Employees Get on Board

A true digital transformation brings profound change to an organization in every aspect of doing business. Leveraging the changes in a way that generates the greatest positive impacts requires the right mindset.
By Belinda Jones

Any business can implement technology, but a true digital transformation requires a shift in mindset. It is the word "transformation" that brings home the fact that utilizing technology in a way that generates the most advantages requires a cultural shift in the organization.

Installing new technology is only one step in a change process in which all people should be engaged and understand the link between the technology and the organization's mission. People must embrace the technology as tools that can lead to improved on-the-job performance, increased connectedness and knowledge of things like benefits and rewards, and a higher quality customer experience. The communication process that leaders use is instrumental in t...

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