Measuring Coaching Initiatives within Organizational Context

Coaching initiatives must be able to account for their results through hard data and metrics. It requires linking coaching effort and business performance outcomes which is not always simple.
- By Ingrid Johnson

Executive and leadership coaching has a history of being a “fix” in the sense that it is traditionally focused on identifying and correcting detrimental behaviors. It has been a remedial approach to bringing the person’s attitude and leadership style into alignment with the business culture by identifying and dealing with personal issues. It has little to do with measuring a direct connection between business outcomes as a consequence of leadership behaviors.

As the practice of coaching developed, it moved along a continuum to embrace outcomes based on personal competencies in areas of collaboration, emotional intelligence and the ability to identify unconscious biases. However, there was a focus on administrative process improvements, ...

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