Human Capital & Strategy-II

Waging the Success Battle at the Front Line of Management

Executives are coached. Middle managers are developed. Frontline managers and supervisors are often forgotten, even though they are responsible for the successful execution of strategy on a daily basis.
— By Belinda Jones

A good business strategy is only successful if it is properly executed on a day-to-day basis. Upper and middle managers develop and monitor strategies, but the frontline managers and supervisors are the ones making it possible for the company to meet goals.

Frontline managers are usually people who excelled as staff members and showed leadership quality. They are promoted from within or hired as first-time supervisors and often put in sink-or-swim situations. They get little training or few development opportunities because their hiring managers are telling themselves the person was hired because he or she already has the right leadership potential. Otherwise, the person would not have been hired in the first place. Thi...

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