Leadership development strategies tend to focus on mid-level to senior leaders, often ignoring the higher-level leadership potential of the lowest level, highest impact first-time managers and frontline supervisors.
— By Dave Desouza

Calling an employee a frontline supervisor or manager connotes different things to people. The leader's title can imply inexperience, low-level responsibilities or lack of decision-making authority. The reality is much different. Frontline supervisors and early career managers are overseeing critical employee teams; dealing with millions of customers; allocating millions of dollars in organizational resources; and making....