HR Strategy

Continuous Improvement of the Employee Experience Using O-Data Principles

Assessing employee engagement once or twice a year is not insightful. It is a snapshot in time. Applying the principles of operational data and analytics to the employee experience data process can deliver the “why” and “what next” of employee engagement.
— By Sharon Ross

X’s and O’s signify affection when used as a signature on a birthday or holiday card. For organizations, they mean something very different. X-data is employee experience data and O-data is operational data, collecting and analyzing each is frequently viewed as entirely separate processes.

One of the biggest differences between these sets of data is the frequency and thoroughn....