Big data insights, bots, portals … Employee Experience Management is going high-tech in the very near future. Here is what to expect to see leading the pack by 2020.
— By SHARON ROSS
CEOs worldwide agree that talent is the only sustainable competitive advantage. Toward that end, there has been an increased emphasis on improving Employee Experience (EX) for current and prospective hires. Currently, the ripest fruit for making improvement possible comes from the same tools that have improved customer experience at many firms, namely real-time data-driven portals, bots, and artificial intelligence (AI) applications.
Out of these tools, only a few v....